Monday, 17 July 2017

WE HAVE UPDATED OUR TERMS AND CONDITIONS POLICY

In order to provide the highest possible standard of care for your pet, we require the best drugs and materials available and a lot of expensive equipment, all funded by the fees you pay. We try to keep our fees reasonable but also realistic. To help keep administration costs to a minimum, we ask that payment is made at the time of treatment and we are pleased to accept most major credit cards and cheques with a bankers card.

TERMS AND CONDITIONS
Thank you for entrusting the care and attention of your pet to the small five VET CLINIC. This letter details our practice Terms and Conditions. 
Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.

FEES
All fees, diets and drug charges are subject to local taxes at the current rate. Fee levels are determined in addition to Practice overheads and facilities by the
time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee list is available on request. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.

METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:
  • CASH
  • CHEQUE with current Bank Card
  • CREDIT/DEBIT CARD
  • M-PESA
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given is only approximate often a pet’s illness will not follow a conventional course.

SETTLEMENT TERMS
Should an account not be settled within 14 days then a reminder would be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further 
charges will be incurred. These, however, maybe waived if payment is made promptly. After due notice, to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect if costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

INABILITY TO PAY
if, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with the attending Veterinary Surgeon.

COMPLAINTS AND STANDARDS
We hope that you never have recourse to complain about the standards of service received from Smal five VetClinic, however, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the attending Veterinary Surgeon.

OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by Small five VET CLINIC. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case and to requesting insurance companies.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs (x-rays) or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with small five VET CLINIC.
No addition or variation of these conditions will bind the practice (small five VET CLINIC) unless it is specifically agreed in writing and signed by one the practice partners.
No agent or person employed by, or under contract with, the practice (small five VET CLINIC) has the authority to alter or vary these conditions in any way.

Sincerely,
The small five VET CLINIC - Team

Sunday, 11 June 2017

Pet relocation to Botswana

  

This week we successfully moved 7 animals (5 dogs and 2 cats) for one of our clients to Botswana. All went well and they were reunited with their owners already.

We do all paperwork, tests, permits, bookings, transport, airport transfer, micro chipping, doorstep delivery in any country ...  get your customized quote for your pet movements!



Thursday, 8 June 2017

Cheap is always expensive!

This poor dog was brought in as an emergency on 7th of June. It had been castrated at the owners place in a horrible, unprofessional way (the whole procedure was performed wrongly by all standards). The dog was in a lot of pain, the wound was fully open and infected when it was brought to as 4 days after the said surgery. Our doctors decided best way to save it from dying was to perform a corrective surgery.

He is lucky we were able to fix it and currently he is recovering at the clinic. Most important - the dog is fine but it also cost the client more than double at the end. The client is happy and has learnt a lesson that cheap is expensive.

Use a registered veterinary surgeon who works at a clinic or is well known in your community.

 
Pictures (left: before the corrective surgery, right: our anesthetic machine)

P.S. One of the main anesthetic drugs might be terminated by the world pharmaceutical bodies, meaning it will be hardly accessible on the market. If successfully reclassified it won't be available at all.
Begs the question how will that affect you and your pet?
That means the only ethical and safe option is use of anesthetic gas for neutering and other surgeries. Most clinics in Nairobi have anesthetic machines, that means quacks coming to your house cannot sedate the animal properly. Just be keen and use a safe, clean solution!

Sunday, 28 May 2017

Vet Digital X-Ray now available at small five VET CLINIC!

We are happy to inform our customers that we have invested in a state of the art vet digital x-ray machine at our clinic. To ensure it is at your service all times we also got a backup generator that serves us during power interruptions.

  
  

Wednesday, 19 April 2017

Successful Pet Relocation to South Africa

Dear small five VET CLINIC - Team,

This is a thank you letter for all you did for Rory our dog who is very much part of our family. We are thankful we chose you to help with importing our dog to South Africa from Kenya. The service you gave us from when our dog was a puppy was outstanding and especially over the February-March months of 2017 where you completed all the necessary paper work and tests that enabled us to import our dog successfully into South Africa. Not only did you assist us with the paper work but you helped us with the booking of our flights, with the agent on the Kenyan and South African side for Rory. Our dog Rory only spent 5 days in quarantine and passed all his tests. We would recommend small five VET CLINIC to anyone who wants to export or import their animals in or out of Kenya.

 

Kind regards,
Robert, Catherine, Ezekiel and Rory Falconer