Wednesday, 11 October 2017

Why you should choose "small five VET CLINIC“ for moving your pets?

  1. We are professionals and care personally for your animal until it leaves the country.
  2. We do everything from A like „Anti-rabies shot“ to Z for „Zero stress“.
  3. We are a veterinary clinic and registered agent. Therefore we do not outsource tests (unless it is necessary to send them to an international accredited lab). We prepare all samples in our own laboratory.
  4. Involvment of a vet is manadtory in order to process permits, blood samples, do micro chipping,…
  5. We have an animal ambulance where we can transport several pets safely with or without crates. If you wish we pick them from your home and deliver them to the airport (or vice versa).
  6. We are a family business and understand that moving is a costly and stressful experience for human and animal alike. Choose from our wide range of customized offers.
  7. Last but not least we have a lot of experience and love what we do:
  

Wednesday, 4 October 2017

KVA Veterinary Clinician of the Year 2017/2018

We are proud to announce that our own Dr. Gabriel Ouma is the “KVA Veterinary Clinician of the Year 2017/2018”. The award ceremony was held during “World Rabies Day Celebrations” at Acacia Premier Hotel Kisumu.

This award recognizes a veterinarian who has excelled in offering quality clinical veterinary service which is sensitive to the needs of the animals under his/her care and provides good customer service to the owner of the animals.

 The nominees will be considered on the total impact of their work within the locality they operate in and their ability to mentor the younger veterinarians. All this was not possible without your support and the teamwork of the "small five VET CLINIC Team". We say a big THANK YOU!!

  

Sunday, 1 October 2017

World Rabies Day 2017

Dr. Dennis Maube of our "small five VET CLINIC Team" participated in the "World Rabies Day 2017" in Kisumu.

 

Here are some more pictures on flickr and the Kenya Veterinary Association website.

Monday, 17 July 2017

WE HAVE UPDATED OUR TERMS AND CONDITIONS POLICY

In order to provide the highest possible standard of care for your pet, we require the best drugs and materials available and a lot of expensive equipment, all funded by the fees you pay. We try to keep our fees reasonable but also realistic. To help keep administration costs to a minimum, we ask that payment is made at the time of treatment and we are pleased to accept most major credit cards and cheques with a bankers card.

TERMS AND CONDITIONS
Thank you for entrusting the care and attention of your pet to the small five VET CLINIC. This letter details our practice Terms and Conditions. 
Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.

FEES
All fees, diets and drug charges are subject to local taxes at the current rate. Fee levels are determined in addition to Practice overheads and facilities by the
time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee list is available on request. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.

METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:
  • CASH
  • CHEQUE with current Bank Card
  • CREDIT/DEBIT CARD
  • M-PESA
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given is only approximate often a pet’s illness will not follow a conventional course.

SETTLEMENT TERMS
Should an account not be settled within 14 days then a reminder would be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further 
charges will be incurred. These, however, maybe waived if payment is made promptly. After due notice, to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect if costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

INABILITY TO PAY
if, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with the attending Veterinary Surgeon.

COMPLAINTS AND STANDARDS
We hope that you never have recourse to complain about the standards of service received from Smal five VetClinic, however, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the attending Veterinary Surgeon.

OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by Small five VET CLINIC. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case and to requesting insurance companies.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs (x-rays) or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with small five VET CLINIC.
No addition or variation of these conditions will bind the practice (small five VET CLINIC) unless it is specifically agreed in writing and signed by one the practice partners.
No agent or person employed by, or under contract with, the practice (small five VET CLINIC) has the authority to alter or vary these conditions in any way.

Sincerely,
The small five VET CLINIC - Team

Sunday, 11 June 2017

Pet relocation to Botswana

  

This week we successfully moved 7 animals (5 dogs and 2 cats) for one of our clients to Botswana. All went well and they were reunited with their owners already.

We do all paperwork, tests, permits, bookings, transport, airport transfer, micro chipping, doorstep delivery in any country ...  get your customized quote for your pet movements!



Thursday, 8 June 2017

Cheap is always expensive!

This poor dog was brought in as an emergency on 7th of June. It had been castrated at the owners place in a horrible, unprofessional way (the whole procedure was performed wrongly by all standards). The dog was in a lot of pain, the wound was fully open and infected when it was brought to as 4 days after the said surgery. Our doctors decided best way to save it from dying was to perform a corrective surgery.

He is lucky we were able to fix it and currently he is recovering at the clinic. Most important - the dog is fine but it also cost the client more than double at the end. The client is happy and has learnt a lesson that cheap is expensive.

Use a registered veterinary surgeon who works at a clinic or is well known in your community.

 
Pictures (left: before the corrective surgery, right: our anesthetic machine)

P.S. One of the main anesthetic drugs might be terminated by the world pharmaceutical bodies, meaning it will be hardly accessible on the market. If successfully reclassified it won't be available at all.
Begs the question how will that affect you and your pet?
That means the only ethical and safe option is use of anesthetic gas for neutering and other surgeries. Most clinics in Nairobi have anesthetic machines, that means quacks coming to your house cannot sedate the animal properly. Just be keen and use a safe, clean solution!

Sunday, 28 May 2017

Vet Digital X-Ray now available at small five VET CLINIC!

We are happy to inform our customers that we have invested in a state of the art vet digital x-ray machine at our clinic. To ensure it is at your service all times we also got a backup generator that serves us during power interruptions.

  
  

Wednesday, 19 April 2017

Successful Pet Relocation to South Africa

Dear small five VET CLINIC - Team,

This is a thank you letter for all you did for Rory our dog who is very much part of our family. We are thankful we chose you to help with importing our dog to South Africa from Kenya. The service you gave us from when our dog was a puppy was outstanding and especially over the February-March months of 2017 where you completed all the necessary paper work and tests that enabled us to import our dog successfully into South Africa. Not only did you assist us with the paper work but you helped us with the booking of our flights, with the agent on the Kenyan and South African side for Rory. Our dog Rory only spent 5 days in quarantine and passed all his tests. We would recommend small five VET CLINIC to anyone who wants to export or import their animals in or out of Kenya.

 

Kind regards,
Robert, Catherine, Ezekiel and Rory Falconer

Wednesday, 12 April 2017

Surgeries

All surgeries carried out at our practice are handled with utmost care within minimum time possible. Our theater and all equipment within are sterile. This is to minimize arising complications.

When you book your surgical operation at the small five VET CLINIC, our surgeons will explain the whole procedure  to you, cost and complications, before you can sign the surgical consent form. We will give you a follow up call once operation has been completed successfully and another once your pet is fully recovered from anesthetic.

Please note that some procedures demand we board your pet for a number of days to monitor recovery progress as we attend to any arising complications.

Dr. Denis Maube in surgery

Friday, 7 April 2017

Veterinary Anesthetic Machine

Our new Veterinary Anesthetic Machine delivers safe unaesthetic and oxygen gas, offering high survival rates to our surgical patients even for the longest and most strainous procedures.


Saturday, 28 January 2017

Please don't litter - spay or neuter your critter!

Think it can't make a difference if you spay or neuter your pet? Think that your cat or dog is purebred or "has papers" that its offsprings will be of value? Thinking that "just one litter" won't hurt anyone?

Look at the pictures below and think again! And neutering your pet has also other advantages:
  • Female animals on heat attract howling males, more sleep, less noise.
  • Intact males are more likely to roam (and get lost). 
  • Less territorial marking :)
  • Neutering reduces dominance and aggression.
  • Neutering reduces the risk of prostate disorders and other disease.
  • You save animals from being euthanized due to full shelters. 
There's a right time and a wrong time to have the surgery done. Do not neuter too early, your animal needs its reproductive hormones help to develop its bones and joints properly.



Thursday, 26 January 2017

Rhodesian Ridgeback Puppy

Happy to have received this cute Rhodesian Ridgeback pup on behalf of client from South Africa yesterday evening. The owner will pick it tomorrow. It's playful, cheeky and very excited to leave its transport box. We gave it a lot of playtime in the garden after the long flight.

  

Thursday, 19 January 2017

Get your import/export permit first hand from "small five VET CLINIC"

We are happy and proud to announce that we are now authorized agents for import and export permits for your pets and want to give you a rough idea what to expect if you decide to take your animal abroad or bring it to Kenya.

The most obvious advantage is you get everything first hand from us.
No waiting, running around doing payments here and there, struggling with authorities and officials. We do the whole process for you, even deliver the pet to your doorstep (within NAIROBI). The price depends on the country the animal is going / coming from. Different countries, different laws. Ensure you inquire on time (most European countries, Australia and New Zealand) have very strict regulations.

PET IMPORT (into Kenya)
The Kenyan pet import process demands that only healthy, rabies free pets are allowed entry, we will guide you and process all your relevant documents as the pet must enter Kenyan airspace as manifest cargo. We will help you with the clearing and handling process, vet check and any health adjustment if necessary on arrival.
Pups below three months should not be vaccinated against rabies. Micro-chipping is important but not a must.

EXPORT
The pet export process will majorly be determined by the destination country. If you are relocating your pets we advise you to inform our office at least 4 months in advance for preparation purposes. Micro-chipping and then vaccination is a mandatory requirement. Most countries will require a battery of blood work and other tests before approval. Feel free to ask for a quote.

  • Micro-chipping (we do micro-chipping, it must be done before vaccination)
  • Up to date vaccination certificate (with stamp and signature of a KVB registered vet surgeon)
  • Drawing blood for tests (which depends on the country)
  • Processing the blood samples 
  • Dispatching them to a recognized lab
  • Contacting the vet authorities in the export country to organize import permit
  • Organizing a sky kennel with watering container and funnel
  • Pet handling and logistics at the port of exit

We wish you and your four legged friends a happy and hustle free relocation.

Tuesday, 3 January 2017

We are open every weekday 8am to 6pm

Thanks to our esteemed clients and your faith in us we are now open daily from 0800H to 1800H, except Sundays (for emergencies only).

We always have two doctors on duty (both are very experienced and equally capable of attending to your pet).

APPOINTMENTS
Please support us and book an appointment in advance, unless of course it is an emergency. Then you are welcome at the clinic any time.
Call the clinic under 0202 001 007 or 0702 624 945 Or email info@vetclinic.co.ke.

HOUSE CALLS
We can serve you better when we can plan your house calls and surgeries in advance.
Kindly provide a contact number and directions, preferably by attaching your location through whatsap app or google maps. It is not always easy to find a particular house. Please understand that we have to ask for an advance deposit of KES 2000.- (1000.- mileage and 1000.- consultation fee) for house calls within Nairobi, especially if you are a first time customer or with history of reluctance with payments. MPESA Buy Goods Till Number 922954.

PAYMENT POLICY
In order to provide the highest possible standard of care for your pet and keep the practice doors open, we require the best drugs and materials available and a lot of expensive equipment. All funded by the fees you pay. We try to keep our fees reasonable but also realistic. To help keep administration costs to a minimum, we ask that payment is made at the time of treatment and we are pleased to accept most major credit cards, MPESA, cash, bank transfers, current company cheques.

Looking forward to a prosperous 2017!
Thanks for your continuous support.